Frequently Asked Questions
General
Who will have an account on MIX?
If I am not taking a summer course, will my account remain active over the summer?
What do I need to access MIX?
How long will I be able to keep my MIX account after I graduate?
What is my e-mail address?
Will e-mail be scanned for viruses?
What is my mailbox quota?
What happens when I reach my quota?
I am an instructor. Will my MIX e-mail automatically forward to my GroupWise account?
Who can send e-mail to the course list?
What are the restrictions on e-mail attachments?
How do I find the MIX e-mail address of another student?
Can I forward my MIX e-mail to another e-mail account?
I can’t send e-mail. What should i do?
I’m not receiving e-mail.
Course Tools
I am not listed as the instructor for my course. What should I do?
Can a department chair access the course information for the courses in his department?
Message Boards
Why is the content box for message board posts so small?
Admissions and Records
How do I view my grades and/or academic transcript in MIX/STAR?
How do I request a copy of the grade report (mailer) at the end of the semester?
How do I pay my fees with a credit card or electronic check in MIX/STAR?
WVU ID
How do I find my WVU ID number?
Financial Aid asked for my Social Security number. Do I need to give it to them?
Should I change my PIN (password)?
Is it okay to share this PIN (password) with my roommate or significant other?
I’m a faculty member. May I post a paper or electronic copy of grades with this new number?
I/m a new faculty member/advisor. How do I find my new WVU ID?
I’m confused about the WVU ID. Who can I contact?
General
Who will have an account on MIX?
All students and teaching faculty will have an account on MIX. These accounts are automatically created based on the date within the STAR system.
If I am not taking a summer course, will my account remain active over the summer?
As long as you are registered for the fall semester, your account will remain active over the summer.
MIX is a completely Web-based system. You can access your MIX account from anywhere that you have an internet connection. The only software required is supported Web browser.
To check out browsers for MIX please see Supported Browsers
How long will I be able to keep my MIX account after I graduate?
You may keep your MIX address for approximately 6 months after you graduate. Seniors who graduate in May 2009 will have MIX accounts guaranteed until December 31, 2010.
You can call the Help Desk at 304 293-4444 if you graduated and request to have your email forwarded to another account.
Your e-mail address is username@mix.wvu.edu. Ex: If my user name is abaxter, then my e-mail address is abaxter@mix.wvu.edu. Your address is also displayed in the upper right-hand corner of the e-mail window.
Will e-mail be scanned for viruses?
Yes, mail coming into the MIX e-mail system is being scanned for viruses.
The quota on all student and faculty mailboxes is 500 MB. If a faculty member needs more space, they should write to mix@mail.wvu.edu. Faculty have the option to forward MIX mail to their GroupWise accounts.
What happens when I reach my quota?
When your mailbox becomes 90% full, you will receive a warning message letting you know that you need to clean our your mailbox. When your mailbox becomes full, you will not receive any more e-mail until the mailbox is cleaned out.
You can view your quota and mailbox usage at the e-mail usage page at http://stats.mix.wvu.edu/. Use your MIX user name and password to log in to the usage page, which contains information on your mailbox that is updated every day at 6:00 pm.
I am an instructor. Will my MIX e-mail automatically forward to my GroupWise account?
No, this is a separate e-mail account. This was done intentionally to allow more flexibility in your e-mail. You can keep your e-mail account separate and use the MIX account for only course-related e-mail and use GroupWise for your research and day-to-day e-mail. You can also easily forward your MIX e-mail to your GroupWise account if that is more convenient.
Who can send e-mail to the course list?
The e-mail class tool is only available to the person listed as the instructor of each course. This is designated within the STAR system. The instructor has the ability to e-mail from one to all students in the class.
What are the restrictions on e-mail attachments?
Each message can be up to 10 MB which includes the attachment.
How do I find the MIX e-mail address of another student?
Use the online directory, at http://directory.wvu.edu/
Can I forward my MIX e-mail to another e-mail account?
Yes, you can forward your MIX e-mail, to the following WVU domains, but not to outside accounts until you graduate:
- mail.wvu.edu
- hsc.wvu.edu
- rcbhsc.wvu.edu
This is to ensure that mail is delivered to students and faculty in a prompt and reliable manner. Some students had previously forwarded to outside accounts. WVU will no longer support that option. Faculty, of course, still have the choice to forward to their GroupWise accounts.
Recent graduates will retain their MIX accounts for 6 months after graduation. If you are a recent graduate and wish to have your mail forwarded to an outside account, you will need to call the HelpDesk at 304-293-4444 to make this request. You will need to provide your birthdate, WVU ID, and graduation date so that we can confirm your information before setting the autoforwarding option. This option is only open to recent graduates.
I can’t send e-mail. What should I do?
Make sure that you are using a supported browser version, listed on the MIX stoplight page. If you still have problems sending e-mail, contact the OIT Help Desk at 304-293-4444 for additional help. If the Help Desk is not available, write to oithelp@mail.wvu.edu
I am not receiving e-mail to my MIX account. What should I do?
Contact the OIT Help Desk at 304-293-4444 for additional help.
Course Tools
I am not listed as the instructor for my course. What should I do?
All course information is automatically updated from the STAR system. If you do not see a course listed in your account that you are teaching, you should check with your department contact to make sure that the information gets updated within STAR. If you do not know who your department contact is, check with your chairperson’s office to find out. You can as a last resort, call Admissions and Records at 304-293-2124.
Can a department chair access the course information for the courses in his department?
The information that MIX is given comes directly from the STAR system. The only person that has access to the course tools for each course is the person(s) listed as the instructor for the course.
Message Boards
Why is the content box for message board posts so small?
The first input box you see when posting a new message is not intended for the actual content of your message. Instead, the first input box is there to hold a subject or short description of your post. This subject line is limited to 512 characters in length.
The full content of your message should instead be entered into the second input box, which allows a much larger content size to provide ample space for message content.
Admissions and Records
How do I view my grades and/or academic transcript in MIX/STAR?
- Log on to MIX at http://www.mix.wvu.edu
- Click the STAR tab at the top of the screen
- Click the Click here to enter STAR link
- Click the Student & Financial Aid link
- Click the Student Records link
- You can select the Final Grades link to view your semester grades or the Academic Transcript link to view your unofficial transcript.
How do I request a copy of the grade report (mailer) at the end of the semester?
- Log on to MIX at http://www.mix.wvu.edu/
- Click the STAR tab at the top of the screen
- Click the Click here to enter STAR link
- Click the Student & Financial Aid link
- Click the Registration link
- Click the Request Grade Mailer link
- Select the current term (e.g., Fall 2006) and click submit
How do I pay my fees with a credit card or electronic check in MIX/STAR?
- Log on to MIX at http://www.mix.wvu.edu/
- Click the STAR tab at the top of the screen
- Click the Click here to enter STAR link
- Click the Student Records link
- Click the Account Detail by Term/Make Payment link
- Scroll to the bottom of the page and lick the Make a Payment link
- Follow the instructions for making a payment
WVUID
How do I find my WVUID number?
You can look up your WVUID number by going to https://centralid.wvu.edu/getid.phtml. Log in at this Web site with your MIX user name and PIN (password) and your WVUID will be displayed. You can also view your WVUID number when you are logged into STAR and reviewing information via the Student Services and Financial Aid links.
Financial Aid asked for my Social Security number. Do I need to give it to them?
Financial Aid is one of the WVU departments that may ask to confirm your Social Security number. They may also ask for your WVUID, so have both ready to give if you call them.
Should I change my PIN (password)?
Yes, all users are forced to change their STAR PIN (password) every 90 days to help safeguard personal date and e-mail privacy.
Is it okay to share this PIN (password) with my roommate or significant other?
We advise you not to share this PIN (password) with anyone. Relationships can change, and sharing your PIN puts your data at risk.
I’m a faculty member. May I post a paper or electronic copy of grades with this new number?
No, you should not post grades with this new number. If a student has not changed their PIN (password) in MIX and someone knows their birth date, it could pose a security risk to their MIX and STAR accounts.
I’m a faculty member/advisor. How do I find my new WVUID?
- Log on to MIX at http://www.mix.wvu.edu/
- Click the STAR tab at the top of the screen
- Click the Click here to enter STAR link
- Select a link under the Faculty menu
I’m confused about my new WVUID. Who can I contact?
Contact the OIT Help Desk at 304-293-4444 or via e-mail to oithelp@mail.wvu.edu
