FAQs
Related to the upgrade
Will my old MIX mail be moved automatically?
How long will the mail service and the MIX portal be out during the upgrade?
When will I start getting new mail in the new MIX?
How often is mail Deleted form the Inbox and other folders?
How often is the trash folder emptied?
I am a student. Should I forward my mail after the upgrade?
I am a faculty member. If I previously forwarded my mail to Groupwise from old Mix will I need to forward again?
I am a faculty member. Do I need to forward MIX mail to my Groupwise?
Related to the upgrade
Will my old MIX mail be moved automatically?
Yes, all mail including folders and attachments will be moved.
How long will the mail service and MIX portal be out of service during the upgrade?
There will be an outage on Sunday, August 16, 2009 from 12 a.m. until 11:59 p.m.
When will I start getting new mail in the new MIX?
We will be changing it on August 16. When the new MIX comes up after 6 p.m. on Sunday,
August 16 your mail that has queued for the day will be in the account along with your mail that was moved.
How often is mail deleted from the Inbox and other folders?
When mail reaches one year in age it is automatically deleted in all folders and the inbox.
How often is the trash folder emptied?
Messages in the trash folder that are at or ever seven days old are emptied automatically.
I am a student. Should I forward my mail after the upgrade?
No. The only forwarding allowed will be to mail.wvu.edu for faculty and students who have GroupWise accounts, hsc.wvu.edu for Health Science students and faculty, and rcbhsc.wvu.edu for other Health Science students and faculty. The decision is a legal and business decision by the University. There have been many problems in this area around students forwarding to full hotmail accounts and losing important mail from professors, etc. Also, future authentication and other systems rely on MIX e-mail addresses.
No, your forwarding should continue to work.
I am a faculty member. Do I need to forward MIX mail to my GroupWise?
Faculty have a choice. You can check both accounts or forward to GroupWise. To set forwarding address from MIX to your GroupWise please visit https://stats.mix.wvu.edu/ and login with your MIX username and password.
